Privacy Policy
Policies
Introduction
Purpose of This Policy
Homy (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our real estate services across the USA, UK, Canada, and Australia.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By accessing or using Homy , you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Scope of Coverage
This policy applies to all information collected through our website at homy.com, our mobile applications, and any related services, sales, marketing, or events where we refer to this policy. It does not apply to third-party websites, applications, or services that may be linked to or from our platform.
Consent
By using our platform, you consent to the collection and use of information described in this Privacy Policy. You have the right to withdraw consent at any time by contacting us using the information provided at the end of this document.
Note: This template is for demonstration purposes only. Replace all placeholder content with your actual legal terms before publishing. Consult a qualified legal professional for your jurisdiction.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you register on the platform, express interest in obtaining information about our properties or services, or otherwise contact us. This includes:
• Full name, email address, and phone number
• Mailing address and country of residence
• Payment and billing information (processed securely via third-party providers)
• Property preferences, search history, and saved listings
• Profile photo and agent credentials (for registered agents)
• Communication preferences and marketing opt-in status
Non-Personal Information
When you visit our website, we automatically collect certain non-identifying information about your device and browsing behaviour. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit.
Information Collected Automatically
We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interactions with our platform. This helps us understand how users navigate our site, which listings receive the most interest, and how to improve your overall experience. You may opt out of certain tracking by adjusting your browser settings or using our cookie preference centre.
How We Use Your Information
To Operate and Improve Our Services
We use the information we collect to provide, maintain, and improve the Homy platform. This includes matching you with relevant property listings, processing enquiries, facilitating agent-client connections, and ensuring the platform functions correctly across all devices and regions.
To Communicate with You
We may use your contact information to send you property alerts, market updates, newsletters, and promotional materials — but only where you have given us permission to do so. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
To Improve User Experience
We analyse usage data to understand how our users interact with the platform, identify popular features, troubleshoot technical issues, and develop new tools and services. This data is used in aggregate form and does not identify individual users unless legally required.
Sharing & Disclosure
Service Providers and Partners
We may share your information with trusted third-party service providers who assist us in operating our platform, including payment processors, email delivery services, analytics providers, and cloud hosting services. All service providers are contractually required to keep your information confidential.
For Legal Requirements
We may disclose your information where required by law, court order, or governmental authority, or where we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
In Business Transfers
If Homy is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
We Do Not Sell Your Data
Homy does not sell, trade, or rent your personally identifiable information to third parties for their marketing purposes. We may share anonymised, aggregated data with partners for market research purposes only.
Cookies
What Are Cookies
Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, keep you logged in, understand how you use our platform, and show you relevant content and advertisements.
Types of Cookies We Use
• Essential cookies — required for the platform to function. These cannot be disabled.
• Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics).
• Preference cookies — remember your settings and personalisation choices.
• Marketing cookies — used to deliver relevant property listings and advertisements.
Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.
Data Security
How We Protect Your Data
We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, secure password hashing, access controls, and regular security audits.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
• Right to access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data (“right to be forgotten”).
• Right to restrict processing — ask us to limit how we use your data.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests or for marketing purposes.
• Right to withdraw consent — withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at privacy@homy.com. We will respond within 30 days.
Third-Party Links and Services
External Websites
Our platform may contain links to third-party websites, including property portals, mortgage calculators, and mapping services. We have no control over the content or privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.
Embedded Content
Pages on our site may include embedded content such as property maps (Google Maps), virtual tours (Matterport), and social media widgets. These services may collect data about you, use cookies, and monitor your interaction with the embedded content, subject to their own privacy policies.
Children’s Privacy
Homy is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately at privacy@homy.com and we will take steps to remove that information.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you by updating the “Last Updated” date at the top of this policy and, where appropriate, by sending you an email notification.